Frequently Asked Questions (FAQs)

1. How can I place an order?

To place an order, simply contact us via:

📲 WhatsApp: +92-3336702701

📩 Instagram DM: @the.swingy

🌐 Website: www.theswingy.com

 

2. What is the payment process?

To confirm your order, you need to make a 40% advance payment to our bank account:

💳 IBAN: PK09MEZN0000300111792059

After making the payment, send us a screenshot via WhatsApp or Instagram DM.

 

3. Do you offer ready-made swings?

No, we prioritize quality over quantity. Our swings are handmade on order with special attention to detail.

 

4. How long does it take to receive my order?

Since each swing is made to order, shipping can take 4 to 7 working days & shipping can vary based on the swing type.

 

5. How will I know my swing is ready for shipping?

Before shipping, we will send you a video of your completed swing to ensure you are satisfied with the product.

 

6. Do you offer nationwide and international shipping?

Yes, we ship nationwide across Pakistan. We will also offer international shipping soon!

 

7. How much are the delivery charges?

Delivery charges are based on the weight of the swing. The standard rate is PKR 120 per kg, and most swings weigh around 7 to 8 kg, so shipping costs typically range from PKR 840 to 960.

 

8. Do you offer installation services?

Currently, we do not offer installation services, but we are working on providing this service soon.

 

9. What is the weight capacity of The Swingy swings?

Our swings can generally support 60 to 70 kg, but the exact weight capacity may vary depending on the design.

 

10. What is the warranty on The Swingy swings?

We offer a 6-month warranty on our swings. However, please handle them with care, as they are luxury furniture pieces, not playground swings.

 

11. How do I clean my swing?

Proper cleaning depends on the swing’s fabric:

  • Velvet Swings: Use a soft cloth or vacuum with a brush attachment. For stains, dab gently with a damp cloth & mild soap—do not soak.
  • Silk Swings: Spot clean with a mild detergent and cold water. Avoid rubbing harshly, and do not use bleach.
  • Cotton Swings: Machine washable on a gentle cycle or hand wash with mild detergent.

Always avoid excessive water exposure and let the fabric air dry completely.